1. Introduction
Welcome to J.K. Memorial Hospital. Your health, well-being, and privacy are our highest priorities. This Privacy Policy outlines how we collect, use, protect, and handle your personal and medical information when you visit our website (https://jkmemorialhospital.com/) or use our healthcare services.
By booking an appointment, submitting an inquiry, or utilizing our medical services, you consent to the practices described in this policy. We adhere to strict medical confidentiality standards to ensure your data is safe.
2. Information We Collect
To provide you with the best possible medical care and digital experience, we may collect the following types of information:
- Personal Identity Data: Name, age, gender, date of birth, government-issued IDs, and contact details (email, phone number, physical address).
- Medical & Health Information: Past medical history, current symptoms, prescriptions, diagnostic reports, allergies, and consultation notes provided by you or your referring physicians.
- Financial Information: Billing details, insurance provider information, TPA (Third Party Administrator) details, and payment history.
- Website Usage Data: IP addresses, browser types, and navigation behavior when you visit our website to book appointments or read health articles.
3. How We Use Your Data
J.K. Memorial Hospital uses your information strictly for healthcare provision and hospital administration. Purposes include:
- Scheduling and managing doctor appointments, surgeries, or diagnostic tests.
- Providing accurate medical diagnoses, treatments, and ongoing patient care.
- Processing billing, insurance claims, and cashless hospitalization requests.
- Sending critical updates regarding your treatment, appointment reminders, or test results.
- Improving our website functionality and patient user experience.
- Complying with legal, regulatory, and local health authority requirements.
4. Patient Confidentiality
As a healthcare provider, we are bound by strict medical ethics and legal obligations regarding patient confidentiality. Your medical records, test results, and consultation details are kept strictly confidential between you and your attending medical team. Access to your health data by hospital staff is restricted on a "need-to-know" basis.
5. Sharing & Disclosure of Information
We do not sell, rent, or trade your personal or medical data. We may only share your information under the following circumstances:
- Medical Professionals: With specialists, diagnostic labs, or referring doctors directly involved in your treatment plan.
- Insurance & TPAs: With your health insurance provider to facilitate claim processing and cashless approvals.
- Legal Requirements: If required by law, court order, or government health agencies (e.g., reporting certain infectious diseases as mandated by law).
- Service Providers: With trusted IT partners who manage our website and appointment software, bound by strict non-disclosure agreements (NDAs).
6. Data Security
We implement robust physical, electronic, and administrative safeguards to protect your data. This includes secure Electronic Health Records (EHR) systems, SSL encryption for website data transmission, and restricted physical access to medical files. While we strive to protect your information, no digital transmission is 100% secure, and we cannot guarantee absolute security against cyber threats.
8. Your Privacy Rights
As a patient of J.K. Memorial Hospital, you have the right to:
- Request access to your personal medical records and test reports.
- Request corrections to any inaccurate personal or contact information.
- Opt-out of receiving promotional communications, health camps, or newsletters.
- Request information on how your data was shared with insurance providers.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your medical data, please contact our administrative office:
J.K. Memorial Hospital
Email: info@jkmemorialhospital.com
Website: jkmemorialhospital.com
Phone: +91-9955011433
Address: Plot No. 33/34, Penderbera,Tata Kandra Road, Near Power Grid,Gamharia, Seraikela Kharsawan – 832402