Terms & Conditions

1. Acceptance of Terms

By accessing and using the website of J.K. Memorial Hospital (https://jkmemorialhospital.com/), booking appointments online, or utilizing our medical services, you accept and agree to be bound by these Terms & Conditions. If you do not agree to these terms, please refrain from using our website.

We reserve the right to modify these terms at any time. Your continued use of our services following any changes constitutes your acceptance of the new terms.

2. Medical Disclaimer (Important)

No Doctor-Patient Relationship: The content provided on this website, including text, graphics, images, and informational articles, is for general informational purposes only. Reading this website does not establish a doctor-patient relationship.

Not a Substitute for Professional Advice: Website content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

Emergencies: If you think you may have a medical emergency, call emergency services immediately or proceed to the nearest hospital casualty department. Do not rely on electronic communications through this website for immediate medical needs.

3. Appointments & Cancellations

We strive to honor all scheduled appointments; however, medical emergencies may cause unexpected delays or rescheduling of doctors.

• Booking: Online appointment requests are subject to confirmation by our hospital desk. You will receive a confirmation via email or SMS/Phone call.
• Arrival Time: Patients are requested to arrive at least 15 minutes prior to their scheduled appointment time for registration formalities.
• Cancellations: If you are unable to attend your appointment, we request that you cancel or reschedule at least 24 hours in advance so the slot may be offered to another patient in need.

4. Billing, Insurance & Payments

Our billing practices are designed to be transparent and fair:

• Estimates: Any cost estimates provided prior to treatment are approximate. Actual billing will depend on the exact procedures performed, length of stay, and consumables used.
• Payment: Patients are responsible for the settlement of their bills at the time of discharge or consultation. We accept cash, major credit/debit cards, and UPI transfers.
• Insurance & TPAs: Cashless facilities are subject to approval by your Third-Party Administrator (TPA) or insurance provider. If the TPA rejects the claim or authorizes partial payment, the patient or patient's guarantor is fully liable to pay the outstanding balance prior to discharge.

5. Patient & Visitor Code of Conduct

J.K. Memorial Hospital maintains a zero-tolerance policy towards violence, abuse, or harassment.

• Visitors and patients must treat all hospital staff, doctors, and other patients with respect and dignity.
• Any physical violence, verbal abuse, or property damage will result in immediate discharge (if medically viable) and reporting to law enforcement authorities.
• Photography and videography inside patient wards and clinical areas are strictly prohibited to protect the privacy of others.

6. Limitation of Liability

While we make every effort to ensure the accuracy of the information on our website, J.K. Memorial Hospital assumes no liability for any errors, omissions, or inaccuracies. We shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of, or inability to use, our website or digital services.

7. Governing Law & Jurisdiction

These terms and conditions, and any disputes relating to medical services or website usage, shall be governed by and construed in accordance with the laws of India. Any legal disputes shall be subject to the exclusive jurisdiction of the courts located in [Insert Your City/State here].